#User Research

Portfolio work tagged with #User Research, part of Rich McNabb's ongoing UX/UI design work.

Two smartphone screens demonstrating the HazardCo mobile app, showing the login screen and a SWMS document signature tracking feature against a bright yellow background.

HazardCo: Worksite health & safety app

Health and safety software New Zealand construction crews actually want to open on site. Built around QR scanning, digital sign-off, real-time tracking and third-party integrations, shaped by real user research, not assumptions.

Woman smiling at her phone in a cafe, overlaid with a UI graphic showing a circular savings goal tracker and a notification reading 'Goal almost reached'.

Core Banking: Streamlined mobile banking app

Everyday banking, distilled to four things people actually use: balances, transfers, payments and cards. Speed over everything, a calm, transparent mobile banking app stripped back to what people open it for, nothing less.

Three smartphones displaying the ACC Construction Health & Safety Risk Cards mobile app, showing the main menu, splash screen, and risk categories like Impairment and Excavation.

ACC: Health & safety risk assessment app

Field research over guesswork. Site visits, user interviews and field testing shaped this risk assessment app, changing how construction workers report hazards and stay safe on noisy, dusty, low-light job sites across New Zealand.

Travel Rewards: Customer loyalty app

Codename Nexus swaps the stamped loyalty card for biometric sign-in and Apple Watch support, with a points balance that's always one glance away. A loyalty app built to replace every card in your wallet, not add another one.

Aviat Networks: Wireless networking dashboard

Dense technical data, distilled. A dashboard for configuring and monitoring radio router network hardware, covering port management, GPS and VLANs, without drowning technicians in noise, alerts or a confusing interface.

Large desktop monitor on a wooden desk displaying a Central Police Dispatch dashboard UI with active job feeds, unit metrics, map tracking, and live camera streams.

Central Police Dispatch: Emergency dashboard

Real-time jobs, live feeds and split-second decisions, an emergency dispatch dashboard built for the moment it matters. Grounded in real site observation and creative personas, not a generic guess at how dispatch teams work.

Web app interface for Craft Beer Adventures displaying an interactive map of Wellington, NZ, with pop-up cards highlighting local bar tour locations like Mean Doses Taproom and The Rogue & Vagabond.

Craft Beer Adventures: Route & bar tour app

Wellington's craft beer scene, turned into a game you can actually finish. Route planning, group messaging, badges and trivia, all wrapped around a gamified bar tour that people actually plan, start and finish together.

Hand holding a smartphone displaying a 'Declare or dispose' travel app screen with a visual grid of biosecurity risk categories for visitors entering New Zealand.

MPI: New Zealand declaration & travel app

Arriving in a new country is stressful enough without the paperwork. This biosecurity and customs app guides cruise passengers through it with interactive maps, risk items and a physical card game, for a smoother border experience.