Design experience: 2007-2026
I’ve worked with some of New Zealand’s most well-known companies (Xero, ANZ, Westpac, ACC, Fly Buys, Department of Conservation, and many more) to make their mobile apps and cloud-based platforms easier to use. As a natural problem solver, I’m more attracted to the size and complexity of the problem, rather than the company’s size. I enjoy making the complex simple.
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From Technical Support to Design
My career started in technical support before transitioning into product design. I continue to use these supporting foundational skills daily in how I approach and solve complex problems. Excellent customer service, setting expectations, clear communication, troubleshooting and collaboration above all.
Senior Experience Designer UX/UI · Contract
ANZ · Wellington, NZ · Jun 2026–Present
- Collaborated on human-centred design across key mobile and web initiatives
- Conducted customer research to map complex journeys and improve end-to-end user flows
- Extended ANZ design system standards to deliver consistent and intuitive digital experiences
- Designed wireframes and user flows for key features
- Created interactive prototypes to support user interviews and usability testing
- Partnered with cross-functional teams to align on critical design decisions
- Extended native iOS and Android goMoney app design system components and patterns
- Contributed to the web-based internet banking design system across core customer experiences
Product Designer UX/UI · Freelance Consultant
www.richmcnabb.com · Wellington, NZ · May 2007–Present
- Consulted with companies and startups to identify opportunities and improve products
- Designed sketches, wireframes, prototypes and user interfaces for mobile and web
- Collaborated with developers, business analysts and stakeholders to create user-centred designs
Senior Product Designer UX/UI
Xero · Wellington, NZ · Apr 2024–May 2026
- Created and maintained Xero’s support website design system and pattern library
- Adopted, adapted and extended Xero Design Language across new Xero support experiences
- Extended and evolved UI components, variables, user flows and interactions
- Redesigned Xero’s support website templates to validate components, composition and context
- Designed UI for AI-generated answers, search results and related content
- Conducted user interviews to validate assumptions, ideas and concepts
- Created design prototypes to support user interviews, usability testing and interaction research
- Delivered UX/UI design presentations to key stakeholders for alignment
- Shared in-progress work during weekly design collaborations for insights, feedback and critique
- Co-designed a Xero Partners challenges and rewards incentives program
- Designed the Xero Advisor Directory to connect accountants and bookkeepers with customers
Senior Experience Designer UX/UI · Contract
ANZ · Wellington, NZ · Apr 2023–Oct 2023
- Collaborated on the native iOS and Android ANZ goMoney Design System
- Improved the join the bank flows for new personal and business customers
- Designed the onboarding experience for Entrepreneurs and Sole Traders
- Enhanced the goMoney banking app with new features and improvements
- Delivered wireframes, user flows and prototypes for key stakeholder presentations
- Collaborated with Developers following the Human Interface and Material Design Guidelines.
Senior User Experience Designer UX/UI · Contract
Health New Zealand | Te Whatu Ora · Wellington, NZ · May 2022–Dec 2022
- Conducted user interviews, card sorting and tree testing to inform site navigation
- Designed wireframes, information architecture, sitemaps, user flows and prototypes
- Created personas to inform user requirements and bring in the customer’s voice
Design Lead UX/UI
HazardCo · Wellington, NZ · Apr 2020–Apr 2022
- Created and maintained the HazardCo Design System and Pattern Library
- Established an in-house product design and user research process
- Redesigned the Health and Safety mobile app for iOS, Android and web dashboard
- Conducted user interviews and usability tests to validate ideas and assumptions
- Mentored UX/UI team members
- Collaborated with iOS and Android Developers using Apple and Google Design Guidelines
UI Designer · Contract
New Zealand Trade and Enterprise · Wellington, NZ · Mar 2020–Apr 2020
- Collaborated and contributed to the pattern library and design system
- Collaborated on the redesign of the Customer Portal website
- Created information architecture, user flows and design prototypes
- Converted wireframes into high-fidelity designs, layouts and page templates
- Designed interaction guidelines for developers
- Facilitated UX/UI design presentations with key stakeholders
- Mentored UX/UI team members
Senior App Designer UX/UI · Contract
Dave Clark Design · Wellington, NZ · Nov 2018–Oct 2019
- Collaborated and contributed to the web and mobile app pattern library and design system
- Designed the next-generation business banking mobile app interfaces
- Conducted usability tests and user interviews to validate concepts and assumptions
- Designed wireframes, information architecture, user flows and design prototypes
- Collaborated with iOS and Android Developers using Apple and Google Design Guidelines
Senior Product Designer UX/UI · Contract
Westpac New Zealand Limited · Wellington, NZ · Nov 2017–Sep 2018
- Designed the user interface pattern library and design system for iOS, Android and web
- Redesigned the mobile banking app for iOS and Android with a focus on core banking
- Conducted user interviews and usability tests to validate ideas and assumptions
- Created interview questions, test scripts and scenarios for user testing sessions
- Designed wireframes, information architecture, user flows and design prototypes
- Collaborated with iOS and Android Developers using Apple and Google Design Guidelines
UX Designer / Digital Visual Designer · Contract
ACC New Zealand · Wellington, NZ · Jul 2017–Oct 2017
- Conducted user interviews, usability testing and field research
- Designed wireframes, information architecture (IA), user flows and prototypes
- Generated design concepts, rapid prototypes and user interface designs
- Transformed business requirements and user needs into elegant design solutions
- Designed interfaces that are intuitive, emotionally engaging and focused on user goals
- Collaborated with developers to ensure well-executed and intuitive user experiences